All finished thermal lenses and thermal imaging modules enjoy a 1-year manufacturer’s warranty from the delivery date. Defective products caused by factory quality issues are eligible for repair or replacement.

We have an independent after-sales team composed of professional engineers. We respond to your technical and after-sales inquiries efficiently to resolve issues in a timely manner.

Our engineers provide one-on-one remote guidance for equipment commissioning, image parameter adjustment, SDK matching and fault elimination to save your on-site time cost.

We can arrange offline training for your team as needed, including product operation, thermal calibration, daily maintenance and secondary development skills.

We keep providing technical documentation and firmware update guidance for your products even after the warranty period ends.